• Appointments will be made with the doctor you requested. If your problem is urgent, your appointment may be made with a different FHFHA provider, if possible, on the same day.
• We make a sincere effort to stick to the office schedule. Sometimes office visits may run longer than anticipated, and this may cause delays. The receptionist will tell you if the doctor is behind schedule. As always, we value your patience and cooperation.
• If you cannot keep an appointment, please give us a 24-hour notice when canceling an appointment. Patients who do not call to cancel their appointment, will incur a $15.00 missed appointment fee.
• Horizon Blue Cross Blue Shield
• Empire Healthcare
• United Health Care
• United Community Plan
• Barnabas Employee Health Plan
• Horizon NJ Health
• Health Net
• Magnacare / Magnet
• Oxford Health Plans
• Cigna Healthcare
• AmeriHealth Medicare
• Many local union plans
• Private Healthcare Systems (PHCs)
If you're insurance is not listed, please call us at 973-483-3640.
Please allow three to five business days for referral requests to be processed. Please have the specialist's telephone number, fax number, and reason for the referral ready when calling our office. Please note that some referral requests may require an office visit with your PCP. If you see a specialist or have a procedure done without a referral, your insurance company will hold you responsible for payment, we cannot "backdate" referrals.
Please allow five to seven business days for non-urgent forms to be completed. An appropriate fee will be charged to complete forms and some forms will require an office visit. Please see our front office staff for form's fee. We appreciate your understanding.
1. First, check with your pharmacist for prescription refills
2. Your pharmacist will send any required refill requests to your doctor
3. You may also make a Refill Request online by filling out the form on our Contact Us page.
4. Please allow 24-48 hours for your refill request to be completed
* Please note, all refill requests must be made during our operating hours.
Controlled substance prescription medications are medicines that require a Drug Enforcement Agency (DEA) license to be dispensed. By law, and for your safety, we must follow special procedures for refills:
• Refills for controlled substance medicine can only be completed during office hours and only by the doctor who ordered the medicine.
• We cannot call in a refill to your pharmacy for a Controlled Substance Medication.
• We cannot order a refill if you run out early or lose the prescription.
• We cannot order a refill before it is due, even if it is an emergency.
* Please note, we check the NJ State Controlled Substance Registry for refill requests of controlled substance medications.
• Take your medication exactly as prescribed by your doctor.
• If you think you are having a reaction or side-effect from a medicine, stop your medication immediately and contact our office.
• Remember, medicine is never meant to be shared. It is not safe to give your medicine to someone else or take someone else's medicine. Keep all medications out of reach of children.
Patients are informed about their abnormal results via the patient's contact preference established during registration or by the patient portal. If it is necessary for the clinician to discuss the results with you in-person, our telecommunication clerk will contact you to schedule a follow-up appointment.
• We participate with most commercial, HMO, Medicaid, and Medicare insurance companies. Please make sure our office is listed as your primary care provider, if required, prior to your appointment.
• You are responsible for all deductibles, co-insurance, co-payments and any charges not covered by your insurance benefits. All cash payments are due at the time of your office visit.
• Please make sure we have your most current primary and/or secondary insurance coverage information.
• Please speak to our Billing/Collections Manager regarding all outstanding balances or for payment plans.
Please make sure we have your most recent contact information including: Home address, home number, mobile number, email and/or an emergency contact name and number on file. It is very important that we have this information in the event of an emergency or if we need to reach you regarding any abnormal blood or diagnostic test.